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Returns & Refunds

Last updated: 28 October 2026

Every piece is made to order for you. If something is not right, here is how we put it right.

Your right to cancel

If you are a consumer, the Consumer Contracts Regulations 2013 give you 14 days from the day you receive your goods to tell us you want to cancel, without giving a reason. You then have a further 14 days to send the goods back, if we ask you to. If your order arrives in several parcels, the 14 days run from the last delivery.

If you are buying for a business, the legal 14-day cancellation right does not apply.

How to return an item

  1. Email support@holvogolf.com with your order number and the items you want to return, or use the model cancellation form below. Please do not send anything back before you hear from us.
  2. We reply with return instructions, including the return address and any reference to write on the parcel. Sometimes we may tell you that you do not need to send the item back.
  3. Pack the items securely, unworn and with their labels, and send them within 14 days of telling us. Keep proof of postage.

Unless the item is faulty or we sent the wrong thing, you pay the cost of returning it.

Refunds

  • We refund within 14 days of receiving the goods back, or of you showing proof of return, whichever is sooner. If we have told you that you do not need to send the item back, we refund within 14 days of you telling us you want to cancel.
  • We refund the price of the goods and any delivery charge you paid.
  • Refunds go back to the original payment method.
  • We may reduce the refund if the goods have been worn or handled more than needed to try them, as you would in a shop.

Faulty, damaged or wrong items

If your order arrives faulty, damaged, misprinted or in the wrong size or colour, email support@holvogolf.com within 30 days of delivery with your order number and a photo. We will remake it or refund you, at no cost to you. Under the Consumer Rights Act 2015 you can also reject faulty goods for a full refund within 30 days of delivery, and after that, within 6 months, ask for a repair or replacement, and a refund if that does not work.

Exceptions

Unless faulty, we cannot accept returns of items that have been worn, washed or damaged after delivery, or that are no longer in a resaleable condition.

Model cancellation form

Complete and return this form only if you wish to cancel. You can also just email us.

To: William Ashwell trading as Holvo Golf, Ardentia House, The Green, Ninfield, Battle, East Sussex, TN33 9JE, support@holvogolf.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
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