These terms apply to every order placed on this website. Please read them before you order. If you are buying for a business, the section “Trade customers” also applies to you.
About us
This website is run by William Ashwell, a sole trader trading as Holvo Golf, of Ardentia House, The Green, Ninfield, Battle, East Sussex, TN33 9JE. We are not registered for VAT.
You can contact us by email at support@holvogolf.com.
Orders and contract
- Every piece is made to order for you. When you place an order we send an email confirming we have received it, and production begins once your payment is confirmed.
- The contract between us is formed when we send that order confirmation email.
- We may decline an order, for example if a price was shown in error or we cannot deliver to your address. If we decline after taking payment, we refund you in full.
Prices and payment
- Prices are in pounds sterling. We are not registered for VAT, so no VAT is added: the price shown is the price you pay.
- UK delivery is free. Any delivery charge would be shown in the basket and at checkout before you pay.
- If we find a pricing error before your order is made, we contact you and you can choose to go ahead at the correct price or cancel for a full refund.
- We take payment when you place your order. We accept the payment methods shown at checkout.
Delivery
Because each piece is made to order, it is produced first and then sent to you. Production and delivery times are set out on our Delivery Information page and are estimates. We will deliver within that timescale, and if we cannot deliver within 30 days of the timescale we gave you, you may cancel and receive a full refund.
Risk in the goods passes to you when they are delivered to you or to someone you nominate. Ownership passes to you when we have received payment in full.
Cancellation and returns
If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order within 14 days of the day you receive the goods, without giving a reason. How to cancel, return postage and refund timescales are set out on our Returns & Refunds page.
Faulty goods
If you are a consumer, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. If they are not:
- within 30 days of delivery you can reject them and get a full refund;
- within 6 months you can ask for a repair or replacement, and if that is not possible or does not work, a refund;
- after 6 months you may still be entitled to a repair, replacement or partial refund, but you may need to show the fault was there at delivery.
Please contact us at support@holvogolf.com with your order number and a photo of the fault. We cover the cost of putting faulty goods right.
Liability
- We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
- We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else where the law does not allow it.
- If you are a consumer, we only supply goods for domestic and private use. We are not liable for loss of profit, loss of business or business interruption.
Trade customers
If you buy in the course of a business, these differences apply:
- The 14-day cancellation right under the Consumer Contracts Regulations does not apply.
- The Consumer Rights Act 2015 does not apply. Goods will match their description and be of satisfactory quality under the Sale of Goods Act 1979. You must tell us about any damage or shortage within 3 working days of delivery.
- Our total liability to you for any order is limited to the price of that order. We are not liable for indirect or consequential loss, loss of profit or loss of business.
Governing law
These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
We may update these terms. The version that applies to your order is the one on this page when you placed it.
